Does MiniFinder work in my country?
All MiniFinder products are based on world-leading GPS technology and work in over 190 countries. Please contact our support at info@minifinder.com for questions about specific countries.
I want to cancel my order, what do I do?
If you just placed the order, please contact info@minifinder.com immediately with your order number and what you wish to do. If the order already has been shipped you will have to return the item yourself. Read about our return policy for more information!
How long is the delivery time?
Delivery time depends on the chosen delivery method. Within the EU, the delivery time is 1-3 days. In the rest of the world between 3-7 days.
Do you deliver internationally?
We do our best to deliver to all countries. If you have questions about a specific country, do not hesitate to contact us on info@minifinder.com.
Where is my order?
Once your order has been dispatched from us, you will receive shipping information of which carrier that is used and how to track the order. Please keep in mind that it might take 24-48 hours from the moment your parcel is shipped for tracking information to be updated. If you have already received the shipping confirmation and the package is blocked in transit, do not hesitate to contact us.
How do I activate a MiniFinder product?
Each MiniFinder product comes with a quick guide. Scan the quick guide's QR code or enter the URL in your browser to get the full quick guide. Follow the quick guide step by step and within a few minutes your MiniFinder will be ready to use. In the quick guide you will also find a link to a complete user manual for your MiniFinder and the tracking system MiniFinder GO.
Can I change my order?
If we have not shipped the product yet, you can contact us immediately. If you have recieved shipping confirmation we can not change your order.
Where can I find MiniFinder user manual?
Instructions for use can be found in the enclosed quick guide.
Can I get an alarm if the device leaves a safe GeoFence Zone?
Yes. If the unit leaves a safe Geofence Zone you will receive a direct alarm to the MiniFinder GO APP.
Can I add a discount code to my order after confirmation?
No, we are not able to apply a discount code after you have placed your purchase. All discount codes are applied in the check out.
Does my MiniFinder work outside the EU?
To ensure that your MiniFinder continues to function and stay connected outside the EU, an additional cost of €8.88 per month is added. Contact MiniFinder's support at info@minifinder.com to add the service.
Return Policy
MiniFinder's return policy applies only to private customers purchasing physical products, and not services. Returns are accepted within 14 days of receiving the product. For more details and the full policy, please see our Terms & Conditions.
I have a question about payments
The available payment methods are the ones mentioned at checkout at the time of payment. If you are experiencing technical issues, you can try the following: - Make sure you have chosen the correct country on the start page. On your mobile device, you’ll find the flag at the very bottom of the page. - Clear your cache, close all open tabs and remove all items from your shopping bag and put them back in. - Use Google Chrome as your browser. - Make sure to enter all the details in your address fully and correctly. - Try using a different payment method. If you have tried all the suggestions above and you still can't place an order, contact us and will help you! If you encounter any errors, please take screenshots and submit them with your request.
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